Customer Support Analyst (sur seek)
At Taleo, we deliver on demand talent management solutions to leading companies worldwide so they can assess, acquire, and manage their workforce for improved business performance. To realize our vision of making our innovative and comprehensive solutions synonymous with talent leadership, we look to attract, hire, and retain the best talent in the industry.
As we progress through 2007, Taleo continues to solidify our leadership position as the leading provider of enterprise level workforce solutions with forward thinking global organizations. Our continued growth has resulted in an exciting opportunity within the Support Services department.
Taleo's Support Services group is looking for a Customer Support Analyst who has a passion for delivering superior customer service, has strong analytical and communication skills, and enjoys working with computers, the Internet, and software. You must be well organized and able to multi-task and prioritize in a fast-paced environment, have a Can-Do and infectious positive attitude, be a team player, and thoroughly enjoy the dynamics of a help desk/customer service role. We're looking for individuals with strong time management skills who know how to push results efficiently and effectively. If you have experience supporting users of Enterprise Web applications and have experience as described below, you may be just what we're looking for:
* Provide a memorable customer experience with EVERY customer contact, ensuring the professional handling of every service request
* Provide telephone and email support to internal and external customers
* Perform efficient incident management while maintaining support quotas
* Understand and assess customer-reported issues to determine prioritization
* Serve as an internal knowledge resource for other members of the Taleo organization
* Analyze and validate issues transferred to R&D
* Act as liaison between customers, R&D, and QA, etc.
* Manage and ensure documentation of assigned incidents, including internal and external communications
* Learn, understand, maintain and contribute to internal support processes
* Analyze, develop, and improve internal processes
* Maintain strong adherence to Service Level Agreements
* Participate in special projects, as assigned
Qualifications
* Bachelor's Degree preferred
* 3 to 5 years experience in customer service
*
Excellent written and verbal communication skills, with an emphasis on tone, structure, grammar, and spelling both in English and French
* Excellent knowledge of the Internet and software such as Outlook, Excel, etc.
* Phone/call center experience desired
* Application Help Desk experience with Customer Relationship Management (CRM) systems desired
* Strong problem solving skills
* Exceptional research skills and resourcefulness
* Ability to work with a globally distributed team without direct supervision
Come join our team and experience the Taleo difference! We offer competitive salaries and a range of benefits.
To apply, visit the careers section of our website at
www.taleo.com.
https://taleo.taleo.net/careersection/2/jobdetail.ftl