Customer Service Risk Analyst - French Speaker
Pyrmont Location
Afternoon Shift 3.00-11pm
Base + Shift loading + super + benefits
Our city based client is the largest charge and credit card issuer, operating a network of several million merchants around the world. They are a leading global travel & travellers cheque business and as well operate an internal bank. Currently they are 75,000 employees strong, working in more than 200 countries around the world.
We currently have a vacancy for a French & English speaking Customer Service Risk Analyst to become part of a strong and supportive team who are dedicated to delivering quality service to merchants and travel agents in regards to travellers cheques.
More specifically, you will be responsible for:
Handling incoming calls globally on Travellers Cheques refund deferred claims
Handling customers politely and courteously
Identifying trends and suspicious activities in the JAPA/EMEA markets
Perform extensive verification and investigations of dubious refund claims
Analysing paid travellers cheques and other information received from various claims
To be successful in this role you must:
Be able to work Monday to Friday 3.00pm - 11pm (and 4.00pm - midnight - daylight savings)
Have a strong customer focus with strong listening skills
Be able to work under pressure within deadlines
Posses excellent oral and written communication skills in FRENCH & ENGLISH, knowledge of other European languages such as Italian, Spanish, German etc would be an added advantage but not essential
Analytical and numerate skills
Good judgement in conjunction with analytical and negotiation skills
Good PC skills
You must be a permanent resident or citizen of Australia to apply
You will be rewarded with an EXCELLENT base salary + shift loadings + 10% super and other benefits such as:
Study assistance - up to $1500 per academic year
Health Plan - a reduced fee of 12%
Health Club - contribution to gym memberships
Travellers cheques - commission free and discounted rates
Discounted travel
Holiday leave loads
AND MUCH MORE
If you are looking for an organisation that supports career growth, apply online TODAY or contact Kelly on 02 9263 8609.
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